A - Purchases
1.How can I place an order on line?
2.How will I know my order has been accepted?
3.What methods of payment do you accept?
4.Do prices include Sales Tax?
5.How will I be expected to pay for my order?


B - Deliveries and Fulfilment
6.What happens if I cancel my order?
7.How long will delivery take and how can I track it?
8.How do I know how much the delivery will cost?
9.What if my delivery contains damaged goods?
10.What about Courts’ Returns Policy?


C - Security
11.How safe is it to give my credit card details online?
12.What about Privacy for the information I supply to Courts?

D - Branches
13.Do you have any stores I can visit to see the items before I buy?
14.Do you Offer Extended Warranties?
15.Do you offer Credit Terms and how do I apply?

A – Purchases

1. How can I place an order on line?

• You can order from the site by clicking the "Add To Basket" button next to the item you wish to purchase. This adds that item to your "Shopping Basket".
• When you are ready to purchase, check your "Shopping Basket" contents. You can remove or change quantities of any item at any time.
• Click on the "Check Out" button which takes you to our order form.
• Enter your personal information and credit card details and submit your order via our secure server.
• Alternatively you can call us on 1-888-835-7253(JAMAICA), 1-866-447-2474(US), 1-888-814-4180(CANADA) or 0-800-426-878 (UK) to place your order or e-mail us at orders@courts.com.jmand we will contact you to take your order.
• PLEASE NOTE THAT ORDERS ARE ACCEPTED FROM ANYWHERE IN THE WORLD, HOWEVER DELIVERIES WILL BE DONE ONLY IN JAMAICA.

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2. How will I know my order has been accepted?

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3. What methods of payment do you accept?

• We accept MasterCard or Visa credit cards, as well as NCB Keycard for Jamaican residents.

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4. Do prices include Sales Tax?

• Yes, all prices include our local GCT at Jamaica's standard rate - currently 16.5%

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5. How will I be expected to pay for my order?

• Payments are taken in full on all purchases by credit card. Your credit card will be debited once the order confirmed.

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B – Deliveries and Fulfillment

6. What happens if I cancel my order?

• Orders must be cancelled within 24 hours after confirmation, providing delivery has not yet taken place.
• Please contact us immediately on our Head Office number (in Jamaica) or 1-888-835-7253(JAMAICA), 1-866-447-2474(US), 1-888-814-4180(CANADA) or 0-800-426-878 (UK) or e-mail us at orders@courts.com.jm if you wish to cancel an order.

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7. How long will delivery take and how can I track it?

• You will be advised by e-mail of the anticipated delivery time, however most deliveries generally take place within 48 hours after confirmation, or at a time agreed with the customer.
• If you wish to enquire about an order you have placed, please use the order enquiry form which you will find here
  

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8. How much will delivery cost?

• Deliveries are within Jamaica only and are FREE of charge.

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9 . What if my delivery contains damaged goods?

• This may happen, although unlikely due to the care and attention we give to the supply process.
• If this occurs, contact us at on our Head Office number (in Jamaica) or 1-888-835-7253(JAMAICA), 1-866-447-2474(US), 1-888-814-4180(CANADA) or 0-800-426-878 (UK) (UK) to arrange for the item to be replaced.
• If items need to be returned please keep the original packaging.
• All returns and repairs must be arranged through COURTS and we cannot accept returns which have not been authorised.

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10. What about COURTS Returns Policy?

• If your purchase is delivered damaged or defective we will repair, replace or refund you the full cost of purchase.
• If you detect a fault over time and the product is still under warranty, we will repair the item free of cost.
• If we are unable to repair the item, we will replace it with the same or like product free of cost.
• Goods should be inspected, and any faults reported via fax or e-mail. We do not however allow returns on beds after delivery for reasons other than manufacturing defects.
• Refunds will be done by way of a credit to your credit card.

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C - Security and Concerns

11. How safe is it to give my credit card details online?

• As a long established retailer of 150 years standing, we take the concerns of our customers seriously. The Store here uses industry standard 128bit encryption and Secure Socket Layer transactions. This technology leads the likes of CNN to state "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.
• In the extremely unlikely event of unauthorized use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorized use of your credit or debit card, or may limit your liability. Please check with your bank or credit card company for details.
• If you still prefer not to send your credit or debit card number over the Internet you can place your order by telephone on on our Head Office number (in Jamaica) or 1-888-835-7253(JAMAICA), 1-866-447-2474(US), 1-888-814-4180(CANADA) or 0-800-426-878 (UK) (UK) .

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12. What about Privacy for the information I supply to COURTS?

• This is covered in our Privacy Policy. To see the detailed version of our Privacy Policy, please click here
  

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D - Branches

13. Do you have any stores I can visit to see the items before I buy?

• Yes, We have 29 stores in Jamaica, with at least one store in every parish making it very convenient for customers to view our range.
• Please note however that not all items featured at this store are displayed at all our branches. To find your nearest store using our store locator please click  here

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14. Do you Offer Extended Warranties?

• We offer the best warranty on furniture and appliances available in Jamaica. In addition to the manufacturers' warranty, we also offer optional extended warranty for both furniture and electricals under Courts Supa Sheild.
• For more details on COURTS Supa Shield service contract, please click  here

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15. Do you offer Credit Terms and how do I apply?

• At this time we are extending credit to Jamaican residents only. For more details on COURTS OPTIONS credit plans click here

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