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Supa Shield - Peace of Mind

At Courts, we take pride in selling furniture and appliances of superior quality, backed by a free one year warranty. And now, with Courts Supa Shield you can extend that warranty beyond the first year of purchase and save yourself the worry of expensive repairs. Relax in the knowledge that your new purchase is fully protected, and just one call to Courts will ensure speedy, efficient and hassle free repair by our service agents in Jamaica.
 

Parts & Labour Guaranteed

Courts Supa Shield gives you full protection as all repair costs including parts, labour and call out fees on major items are covered. There are no hidden costs or extras to pay!

Products Covered

You can take up Courts Supa Shield on a wide range of products:

Electricals:

  • Home Entertainment Systems: Televisions. Hi-Fis, VCRs, and DVD players.
  • Kitchen Appliances: Stoves, Microwaves, Refrigerators, Freezers, Washing Machines and Tumble Dryers.
  • Household Appliances: Vacuum Cleaners, Polishers, Air Conditioners and Sewing Machines.

Courts Supa Shield also covers food loss! You can get coverage up to $5,000 per claim due to mechanical or electrical failure of a refrigerator or freezer.

Furniture:

  • Upholstery: 3 seaters, 2 seaters, chairs and sofa beds.
  • Bedding: Divan sets and mattresses.
  • Bedroom: Wardrobes, chests, dressing tables, bedside cabinets, armoires and highboys
  • Dining: 5 piece, 7 piece and 8 piece sets, breakfronts and wotnots
  • Occasional Furniture: Entertainment units, workcentres and office desks.
  • Kitchens: Built-in kitchen cupboards

Paying Installments

Your Courts Supa Shield can be added to the cost of your credit agreement should you purchase the products through Courts Ezee Payment Plan, or it can be purchased cash. Ask your Courts representative for full details.

Who to Call

If you have questions or service request, please call our Supa Shield toll free number at:

1-888 WARRANTY (1-888-927 7268) or 926-2110-4 or
email:
supashield@courts.com.jm


Most service request will be responded to within 48 hours of receiving your call.

  • Have your sales receipt ready and
  • Be able to describe the nature of the fault.

Please call Monday - Saturday 8:30am - 8:00pm and Sundays 11:00am - 4:00pm, there will always be someone there to help you.
An authorise repairer will then analyse and resolve your request for you.
If the product is beyond repair, we will replace it with an identical product or one that is of
comparable specifications to the original product you purchased.

Validity

Courts Supa Shield covers any breakdown or defection of the product in the unlikely event that there is faulty workmanship or faulty materials in the product. It is valid only for the period of the Service Contract and subject to all terms and conditions.
Full reference should be made to the terms and conditions of the service contract which are set out on the reverse side of your Courts Service Contract.

Supa Customer Benefits

  • No Unexpected Repair Bills For 3 Years
  • Your Investment is protected
  • Repair or Replace your purchase if there's a problem
  • Repairs By Courts Approved Engineers
  • 15 Days Cancellation Period
  • Hassle Free Service
  • Available On Our Ezee Payment Plan
  • Up to 45 days to return and purchase your Supashield

In the unlikely event that the problem cannot be rectified the product will be replaced with an identical or similar product of the same specification, up to the purchase price of the original product, subject to policy terms and conditions.

Supa Coverage

Electricals:

  • Parts And Labour
  • Food Spoilage Up To $5000
  • Mechanical And Or Electrical Failure
  • Remote Controls

Furniture

  • Defects to frames such as warpage and breakage
  • Bending and breakage of metal components such as, springs in sleeper mechanisms and recliners.
  • Checking, lifting or peeling of finishes and separation of frame components.
  • Veneer or laminate cracking.
  • Peeling or scaling of leather finishes.

If you wish to make a claim and the product is within
 the term contact  your local Courts store or ring

 
1-888-WARRANTY (1-888-927-7268) or 926-2110-4